#Vip access not working on new phone code#
Therefore, if your device clock was set incorrectly to a future time and you attempted to use a security code, you will need to set the clock back to the correct time, then let the clock pass beyond the time the security code was used. Meaning, if a security code with timestamp 08:00 is used, any security code prior to that time will fail.
Set the time zone and system time on your device to the correct values. Never use the same security code more than once. Important: VIP Security codes are one-time use only. PUSH is recommended whenever using a mobile token.Ī time re-sync between your app and the VIP services can be done directly from the VIP Access Desktop app using the steps below. VIP PUSH authentications are not affected by the system time. If the time on your device becomes incorrect by more than a few minutes, the security codes generated by the VIP Access become out of sync and are rejected by the VIP services. 
The mapping between your credential ID, security codes, and the corresponding timestamps are synchronized with the VIP services in the cloud. The next security code generated 30 seconds later will match at 12:00:30 PM, the next code will match at 12:01:00 PM, and so on. If the VIP Access app on your iPhone is launched for the first time on at 12:00:00 PM, the very first VIP security code will match that date and time. If the device time changes to an incorrect time, VIP security codes may fall out of sync and the code will fail during a validation attempt. 
The Symantec VIP mobile and desktop time-based apps use the device time as a reference to generate a new security code every 30-seconds.
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